Refund policy

Return and Exchange Policy

In-Store Purchases and Online In-Store Pickup
At Humphrey’s Bootery, we strive to provide exceptional customer service and to help you find the perfect pair of shoes. However, we understand that sometimes a purchase may not be exactly right. We gladly accept returns for a full refund within 6 days of purchase and offer exchanges or store credit within 30 days. Items must be unworn, in like-new condition, and include all original packaging and tags.

Please note: All clearance items are FINAL SALE and are not eligible for return or exchange.

Shipped Online Purchases
As a brick-and-mortar, sit-and-fit shoe store, we value working closely with our customers to find the right fit. We also recognize the convenience of online shopping and are committed to extending our in-store experience to our online customers.

We accept returns or exchanges on any regular-priced merchandise within 30 days of purchase. Return shipping costs are the responsibility of the buyer unless the return is due to an error on our part.

To return items, please send them to: Humphrey’s Bootery – Attn: Returns, 1900 Memorial Highway, Shavertown, PA 18708

For questions or assistance, please contact us at help.humphreysbootery@gmail.com or (570) 674-5300.

Note: We can only accept unworn products in like-new condition with all original packaging. Products may be tried on indoors but must be returned in a condition suitable for resale (i.e., not worn outside or for extended periods indoors).

Defective Items
Defective items are handled on a case-by-case basis, and we are committed to finding a satisfactory solution. If you encounter a defect, please reach out to us at help.humphreysbootery@gmail.com or call us at (570) 674-5300 during business hours.

Exchanges
Exchanges can be made within 30 days of purchase, provided the item is unworn, in original packaging, and in like-new condition (not worn outside). If the item you need is not in stock but is still available from our vendor, we will do our best to order the correct size. If you are arranging an exchange from a distance, please contact us at (570) 674-5300 or help.humphreysbootery@gmail.com to confirm availability and hold the product for you.

Final Sale
All FINAL SALE and CLEARANCE items are non-returnable. Exchanges for other clearance items may be permitted during the clearance event. However, once the event concludes, clearance items are non-returnable and non-exchangeable.

Return Shipping Costs
To keep shipping costs low, return shipping fees are the responsibility of the customer. However, Humphrey’s Bootery will cover the shipping cost for sending an exchanged product back to you.

Return Shipments
A return policy slip is included with every product shipped from our store. This form must be completed and returned with the item to process a return.

Returns After 30 Days
If an item is returned between 30 and 60 days from the purchase date, a refund may be issued minus a 25% restocking fee.

Condition of Returned Items
All returned products must be in like-new, unworn condition. Any items returned in a worn state (e.g., visibly dirty, containing pet hair, or showing wear) will incur a restocking fee of 25-75%, based on the condition of the item.

We appreciate your understanding and support in adhering to our policies, allowing us to continue providing top-quality service and products!